Privacy policy
Last updated: September 8, 2026
This Privacy Policy describes how Milerd Technology LLC ("Milerd", "we", "us", or "our") collects, uses, and discloses personal information when you visit milerd.com (the "Site"), make a purchase, or otherwise interact with us (collectively, the "Services"). We sell to customers worldwide, so this policy is written to apply internationally, and describes specific rights available to residents of the European Economic Area and United Kingdom under the GDPR, to residents of California under the CCPA/CPRA, and to residents of other regions under applicable local law.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access the Services.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the revised policy on the Site and update the "Last updated" date above.
What personal information we collect
● Basic contact details: name, address, phone number, email.
● Order information: billing and shipping address, payment confirmation, email, phone number.
● Account information: username, password, security questions.
● Shopping information: items viewed, added to cart, or added to a wishlist.
● Customer support information: content of your communications with us.
● Usage data collected automatically through cookies and similar technologies, including device and browser information, IP address, and how you interact with the Site.
Some features may require this information; you may decline to provide it, but doing so may prevent you from using certain features.
Information we obtain from third parties
We may obtain information about you from vendors and service providers acting on our behalf, including our e-commerce platform (Shopify), payment processors, shipping and fulfillment partners, and analytics providers. Any information we obtain from third parties is treated in accordance with this Privacy Policy; we are not responsible for the accuracy of information provided to us by third parties or for their own privacy practices.
Legal basis for processing (EEA and UK)
Where the GDPR applies, we process your personal information on one or more of the following legal bases: performance of a contract with you (for example, to fulfill your order), compliance with a legal obligation, our legitimate interests (for example, to operate, secure, and improve the Services, and to prevent fraud), and your consent (for example, for marketing communications, which you may withdraw at any time).
How we use your personal information
● To provide the Services: process payments, fulfill orders, manage your account, arrange shipping, and handle returns and exchanges.
● For marketing and advertising: to send promotional communications and tailor advertising, where permitted by law or with your consent.
● For security and fraud prevention: to detect and investigate suspicious or fraudulent activity.
● To communicate with you and provide customer support.
Cookies
We use cookies, pixels, and similar technologies to operate and improve the Site, remember your preferences, and understand how the Services are used. For information about cookies used by our platform, Shopify, see https://www.shopify.com/legal/cookies. Where required by law (for example, in the EEA and UK), we will request your consent to non-essential cookies before they are set. You can manage cookies through your browser settings; blocking cookies may affect how the Site functions.
How we disclose personal information
We may disclose your personal information to: vendors and service providers who perform services on our behalf (IT, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping); business and marketing partners, including Shopify; parties you direct us to share information with, or who receive it with your consent; our affiliates; and parties involved in a business transaction such as a merger, or as required to comply with legal obligations or protect our rights.
We do not sell your personal information for money. We do not use or disclose sensitive personal information to infer characteristics about you. No SMS consent or phone number is shared with third parties or affiliates for marketing purposes.
International data transfers
We are based in the United States and operate regional warehouses in the United States, the European Union, the United Kingdom, and the United Arab Emirates. Your personal information may be transferred to, stored, and processed in countries other than the one in which you live, including the United States. Where we transfer personal information out of the EEA or UK, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or the UK's International Data Transfer Addendum, unless the destination has been found to provide an adequate level of protection.
Data retention and security
We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. No security measures are perfect; we recommend not using unsecured channels to send us sensitive information.
Your rights and choices
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may be subject to exceptions under applicable law.
● Right to access / know what personal information we hold about you and how we use and share it.
● Right to correct inaccurate personal information.
● Right to delete personal information we hold about you.
● Right to data portability, i.e. to receive a copy of your information in a portable format.
● Right to restrict or object to our processing of your personal information.
● Right to withdraw consent at any time, where we rely on consent to process your information.
● Right to opt out of marketing communications at any time, using the unsubscribe link in our emails.
● Right to lodge a complaint with your local data protection authority (for EEA and UK residents) or, in California, with the California Privacy Protection Agency, if you believe we have not addressed your concern.
You may exercise these rights by contacting us using the details below. We may need to verify your identity before responding, and you may designate an authorized agent to make a request on your behalf, subject to proof of authorization. We will not discriminate against you for exercising your rights.
Children's data
The Services are not directed to children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, contact us so we can delete it. We do not have actual knowledge that we share or sell personal information of individuals under 16 years of age.
Third-party websites and links
Our Site may link to websites operated by third parties. We are not responsible for the privacy or security practices of any third-party site; please review their policies before providing any information.
User-generated content
If you submit product reviews or other content to a public area of the Services, that content will be public and accessible to anyone. We are not responsible for how others use information you choose to make public.
Contact
If you have questions about this Privacy Policy, would like to exercise any of your rights, or have a complaint about how we process your personal information, please contact us at info@milerd.com or at Milerd Technology LLC, 2093a Philadelphia Pike, 2701-089, Claymont, DE 19703, United States.