Pursuant to the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended), consumers have 14 days to return the goods unchanged and showing no signs of using them (this also applies to the box).
Devices scratched, dirty, in bent boxes will not be accepted.
To withdraw from the contract and return the product purchased from us with a receipt, you must complete the certificate and send it to our email address or together with the returned product(s). The certificate must contain the customer's personal details, telephone number and account number for the refund. Missing an account number prevents a refund. The certificate can be downloaded here. The certificate may be handwritten.
Please contact us in advance. In the absence of prior information about the return of the product, the refund procedure may take longer.
The right to return the goods is only available to consumers (natural persons and sole traders)!
The returned product should be sent back to:
We do not collect cash on delivery shipments or parcels sent to a Parcel Locker. Devices sent back without sender contact information will not be included.